Responsibilities
- Manage day-to-day operations and transaction processing for cross-border payments, fiat accounts and cards.
- Handle transaction reviews, document requests, retrieval requests, exceptions, refunds, reversals, chargebacks and manual reviews.
- Follow up on operational issues with banks, payment institutions and other partners, resolving exceptions and discrepancies promptly.
- Support the compliance team with RFIs, customer and transaction records, and related case work.
- Identify recurring manual tasks and exception scenarios, and help standardise processes and automate workflows.
- Work with product, engineering, finance and compliance to improve operational efficiency and accuracy.
Requirements
- A bachelor’s degree or higher; finance, economics, management, law or a related discipline is preferred.
- Strong recent graduates, current postgraduate students and candidates approaching graduation are welcome.
- A basic understanding of, or strong interest in, payments, banking, cards and cross-border transactions.
- Clear reasoning and the ability to understand transaction flows and identify where issues occur.
- The ability to learn new systems, provider processes and business rules quickly.
- Strong English skills for reading bank correspondence, transaction records and document requests, and for day-to-day communication.
- The ability to use AI and other tools to process complex information while independently verifying and evaluating the results.
- Attention to detail, responsibility and care when handling funds and transaction statuses.
What we value
- Understanding funds flows and transaction processes, and diagnosing and resolving exceptions.
- Knowing which tasks need human judgement and which can be handled by systems.
- Turning recurring tasks into standard processes and taking ownership of issues through to resolution.
Useful experience
- Internships or projects in banking, payments, FinTech, cards, clearing and settlement, financial operations or audit.
